Refund Policy
SecuLife has a 15-day return policy, which means you have 15 days after activating your service, to request a return.
Service Plan refund will only be granted within 15-days from activation date. Device Must be returned to Seculife in its original condition including all accessories, only after verification of device’s return a refund will be issued. No refunds will be issued after the 15 days has passed.
Device is purchased on Amazon’s Seculife Store, Service plan is purchased with Seculife at activation. Seculife Devices are not compatible with other service providers and are not sold separately or without activation. Devices and all accompanying accessories must be returned when requesting service cancelation. Cancelation Device fee of up to $175 will be charges if device is not returned, device damaged or lost or returned to another merchant center other that SecuLife facility/office.
Devices MUST BE returned to SecuLife facilities, we do not accept returns processed back to AMAZON.
To be eligible for a return, your SecuLife Device must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can submit a cancelation request online or email us at support@seculife.us.
If your return is accepted by SecuLife support team, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@seculife.us.
Damages and Issues
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method please allow 2 credit card cycles to reflect the refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed after the 2 credit card cycles, please contact us at support@seculife.us.