Refund policy

15-Day Money-Back Guarantee

SecuLife offers a 15-day money-back guarantee for service plans and device returns. Customers have 15 days from the date their service is activated to request a cancellation and return.

Service Plan Refunds

  • Service plan refunds are available only when cancellation is requested within 15 days of the service activation date.
  • Refund eligibility is based on the date the cancellation request is submitted.

Device Returns

  • The SecuLife device must be returned in its original condition, including all required accessories and original packaging.
  • A refund will be issued only after SecuLife receives and verifies the returned device.

After the 15-Day Period

  • No refunds will be issued after the 15-day money-back guarantee period has expired.
  • Service plans purchased under a 1-year contract are subject to an early cancellation fee if canceled before the 1-year commitment is completed.
  • The applicable cancellation fee is stated at the bottom of the customer's service activation confirmation email.

Devices Purchased Through Amazon or Walmart

Devices purchased through SecuLife's official stores on Amazon or Walmart require a SecuLife service plan to be activated with the device. SecuLife devices are not compatible with other service providers and are not sold separately without service activation.

Cancellation and Refunds

When canceling service and requesting a refund:

  • The device and all accompanying accessories must be returned to the storefront where the device was purchased.
  • Refunds for the device purchase price are handled directly by the Amazon or Walmart storefront where the purchase was made.
  • Refunds for the SecuLife service plan are subject to SecuLife's 15-day money-back guarantee.
  • SecuLife does not process refunds for the device purchase price on behalf of Amazon or Walmart.

Canceling Your Service

To request a cancellation, submit a cancellation request through cancel.seculife.us or contact SecuLife Support at support@seculife.us for assistance.

For security purposes, all cancellations must be finalized through the secure cancellation process at cancel.seculife.us. Our Customer Support Team can assist you with the cancellation process and answer any questions; however, cancellations cannot be finalized by phone.

Return Process

If your return request is approved by the SecuLife Support Team:

  1. SecuLife does not provide return shipping labels. Customers are responsible for return shipping.
  2. You will receive instructions explaining where and how to return your device.
  3. Send the device and all required accessories according to the provided instructions.
  4. Once the returned device is received and inspected, any eligible refund will be processed.

Important

Do not send a device back before submitting a cancellation and return request. Items returned without prior approval may not be accepted or may not qualify for a refund.

Questions About Your Refund or Cancellation

If you have questions about this policy or need assistance with your cancellation or return, please contact the SecuLife Support Team at support@seculife.us.